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Rakuten Communications Lauded by Frost & Sullivan for Enhancing the Customer Experience with Its Versatile and Integrable Rakuten Connect Storm Platform

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The company combines its understanding of customer needs with a flexible technology stack that can adapt to varying requirements, both present and future
SINGAPORE, Feb. 17, 2021 /PRNewswire/ Based on its recent analysis of the Japanese contact center market, Frost & Sullivan announced that it has recognized Rakuten Communications with the 2021 Contact Center Customer Value Leadership Award. Rakuten Communications versatile Rakuten Connect Storm platform enables contact centers to meet the specific demands of customers in the Asia-Pacific region by accomodating different customer preferences and integrations. Rakuten Communications has vast experience in incorporating both emerging and leading technologies in its expansive portfolio, eliminating the complexities inherent in using new technology and delivering value to users. ....

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Verint Expands Customer Engagement Market Leadership in Asia Pacific

Verint Expands Customer Engagement Market Leadership in Asia Pacific
on January 07 2021 12:30 AM
Frost & Sullivan Ranks Verint First in APAC Market Share for Cloud and On-Premises Workforce Management, Quality Monitoring, and Analytics; Firm Names Verint Contact Centre Optimization Solution of the Year
SYDNEY & MELVILLE, N.Y. (BUSINESS WIRE) Verint
™, today announced that it has once again been confirmed as the leading Contact Centre Workforce Management (WFM), Quality Monitoring (QM) and Analytics vendor in the APAC region, according to a recent APAC market share report from Frost & Sullivan. In addition, the firm named Verint as the Contact Centre Optimization Solution of the Year. ....

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