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Insurance Ombudsman gets wider powers under amended rules
04 March 2021
Government on Tuesday notified comprehensive amendments to the Insurance Ombudsman Rules, 2017, with a view to improve the working of the Insurance Ombudsman mechanism and facilitate resolution of complaints regarding deficiencies in insurance services in a timely, cost-effective and impartial manner.
The amended rules have enlarged the scope of complaints to Ombudsmen from only disputes earlier to deficiencies in service on the part of insurers, agents, brokers and other intermediaries. Further, insurance brokers have been brought within the ambit of the Ombudsman mechanism, by empowering the Ombudsmen to pass awards against insurance brokers as well.
Policy holders can file online complaints against insurance brokers The government has notified comprehensive amendments to the Insurance Ombudsman Rules, 2017, with a view to improve the working of the ombudsman mechanism
Complaints against insurance brokers can be put before an ombudsman, one of the major changes in the insurance ombudsman rules that were notified on Thursday.
The changed rules allow policy holders to file online complaints, the finance ministry said.
The scope of complaints to ombudsmen have been enhanced from just disputes to deficiencies in services by insurers, agents, brokers and other intermediaries.
The government has notified comprehensive amendments to the Insurance Ombudsman Rules, 2017, with a view to improve the working of the ombudsman mechanism to facilitate resolution of complaints regarding deficiencies in insurance services in a timely, cost-effecti
Read more about Govt amends rules to bring insurance brokers within ombudsman ambit on Business Standard. Policyholders can also now file online complaints
In a statement the finance ministry noted that under the amended rules, the timeliness and cost-effectiveness of the redressal mechanism has been substantially strengthened.
Govt Amends Insurance Ombudsman Rules, Strengthens Mechanism To Protect Policyholders Interests
by Swarajya Staff - Mar 3, 2021 05:27 AM
Ministry of Finance. (GettyImages)
The government on Tuesday (2 March) notified comprehensive amendments to the Insurance Ombudsman Rules, 2017 with a view to improve the working of the Insurance Ombudsman mechanism to facilitate resolution of complaints regarding deficiencies in insurance services in a timely, cost-effective and impartial manner.
The amended rules have enlarged the scope of complaints to Ombudsmen from only disputes earlier to deficiencies in service on the part of insurers, agents, brokers and other intermediaries.
Further, insurance brokers have been brought within the ambit of the Ombudsman mechanism, by empowering the Ombudsmen to pass awards against insurance brokers as well.