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IBM and AWS expand partnership to accelerate generative AI adoption in Africa

IBM has announced an expansion of its partnership with AWS to help more clients derive value from generative AI.

Bill farrellYasser hassanContact centre modernisationTier services partnerService deliveryPlatform servicesMiddle eastChain ensembleCloud acceleratorAmazon sagemakerAmazon codewhispererAmazon bedrockNorth africa

Tech Industry Titans Clash Over Artificial Intelligence Superiority Ahead Of $1 3 Trillion Market

Tech Industry Titans Clash Over Artificial Intelligence Superiority Ahead Of $1 3 Trillion Market
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United statesDeepak singhTimothy lantzAndrew davidsonMark zuckerbergSam altmanKareem yusufInternational business machines corporationMeta platforms incAmazon incUnited states news groupMongodb incContact centre modernisationTavant technologies incStates news groupMeta platforms

DWP to replace government s largest customer service centre with new £200m facility

Department publishes procurement notice outlining intent to overhaul its customer service centre to help deliver a more effective welfare system

United kingdomSam trendallDepartment for workContact centre modernisation programmeDigital channels contact centreContact centre modernisation

DWP seeks £190m partner to deliver digital overhaul for mega-contact centre

Department publishes procurement notice outlining intent to deliver customer service centre incorporating automated features, enhanced call routing, and tools to help manage the workload of tens of thousands of staff The Department for Work and Pensions is planning to replace government’s largest

United kingdomContact centre modernisation programmeDepartment for workDigital channels contact centreContact centre modernisation