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Say this is a recall. that clicked a little bell in my head that said something is wrong here. reporter: while johnson & johnson s ceo tried to assure congress they were fixing quality issues, shoppers were not convinced. i took what we had in the house and threw it away. i had infant drops. my daughter grew up taking tylenol. no more tylenol for me. reporter: according te company, next week product will begin to return t the big question, wtmer be buying? dr. richard besser, abc news, new york. all told now since september of 2009, there have been nine recalls from the company between drugs for kids and adults. so the reality is in a business like that, so much is consumer nce. so the question is how a hit wiln in terms metin also question ab cishe f too cozy of a r wh joh you hear that a lot in government reguion when we come back in the skinny, an update on britney ....