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Follows. in texas it was an accident in the kitchen that brought a medevac chopper to dana s house. the water flashed on me. reporter: boiling water. boiling water yes. reporter: fire department medics responded and called in a private helicopter to air lift dana the 40 miles to parkland hospital in dallas. even though a closer hospital was only 15 miles away. once at parkland, e.r. doctors released dana within two hours, along with pain medication for second degree leg burns. then the bill came, $17,492 for the chopper ride doctors told her she never needed. the insurance covered just over $3400. well my heart hit the floor. that s a huge bill for us. reporter: why did firefighters call for a chopper if dana s condition wasn t life threatening? we asked the local fire chief. we don t have anyone looking over our shoulder and telling us what s right and wrong. we have to make a gut reaction ....