In all four states, there was some amount of difficulty with either the online portal or the oncall center. In the statebased, navigators had backend access into the portals. And really make sure to assist a consumer all the way through enrollment. Furthermore, they had direct contact and regular contact, sometimes daily, with the state exchange leadership. So they could get realtime results back. A federal portal and call center for states. It was a huge task. Our primary lines of communication were through our grant officers and regional offices. The information had to kind of travel through different level also to the folks working the call centers. The challenge, my colleagues also talked about is low health literacy, the complexity of choosing a health plan is the greatest challenge a navigator faces. Both statebased exchanges and federal exchanges received some combination of training that was required. But felt committed our n navigators needed more. Both in advance of open enro
Laundering concerns. They are no longer dealing big banks are no longer dealing with Community Banks because of know your customer concerns. We would recommend to remedy this situation, a, we eliminate fsoc, a regulator composed of regulators. Its a huge redundancy and double jeopardy in the system. Eliminate ambiguities in the terminology and then finally to carve out some protections for the 99. 999 of all american businesses and Financial Institutions that have nothing to do with this regulation. To wrap it up in just a second. Two years ago i testified to this committee. I asked the question, when they business calls its bank for financial services, would anybody be there to answer the phone . We now know the answer to that. And the answer is yes. The Compliance Officer will be there, not the loan officer. Ladies and gentlemen, that is no way to run the best economy in the world. Again, chairman frank. Welcome back home. You are now recognized for your testimony. Thank you, mr. Cha
NEW CHAIR OFFICERS AND DIRECTORS ELECTED AT ANNUAL MEETING hjnews.com - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from hjnews.com Daily Mail and Mail on Sunday newspapers.