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Probing Questions That Agents Can Ask Customers to Deliver a Great CX einnews.com - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from einnews.com Daily Mail and Mail on Sunday newspapers.
Jacada Partners With CallMiner to Coach Agents and Automate Tasks Using Agent Assist The combined solution enables organizations to assist contact center agents in real time, reducing average handle time, error rates and onboarding time ATLANTA, April 15, 2021 (GLOBE NEWSWIRE) Jacada, Inc., the leading provider of real-time agent assist solutions, has announced a new strategic technology partnership with CallMiner, the leading provider of speech and customer interaction analytics. By leveraging CallMiner’s Eureka platform and Jacada’s Interact low code automation platform in harmony, organizations can rapidly build and launch real-time agent assist and other intelligent automation solutions. Contact centers can use real-time agent assist to analyze voice interactions between customers and agents in real-time, automate repetitive tasks and guide agents at moments that matter the most during live customer interactions. ....
Own the Listings, Own Your Market — RISMedia rismedia.com - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from rismedia.com Daily Mail and Mail on Sunday newspapers.