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We are inclined to focus on the bad news on this page. Week in, week out we highlight examples of bad customer service. That is because people are far more likely to send us complaints than praise. A couple of weeks back we asked for peopleâs good news stories. They were not slow coming in and some are so lovely, theyâd bring a tear to your eye. Patrick OâLeary got in touch to share his experience of dealing with a company called Slated.ie. It sells tableware art pieces made from old roofing slate. âItâs got a deep personal connection for me,â OâLeary says. âI grew up in West Cork the son of a builder and farmer, who spent his weekends and after school on the farm, and his summers doing odds and ends on my dadâs building sites. These days Iâm almost a million miles from that having been fortunate enough to grow up during the Celtic Tiger days, going to UCD and working my way up through technology companies to now live as ....