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The phone rings, the anxiety begins – a prickling sensation spreads as shoulders rise and spirits drop. Sound familiar? Welcome to telephobia.

United kingdomUnited statesAlison papadakisAmy drahotaMary jane coppsRobert gravesZoe owenProfessor thomas gilovich at cornell universityUniversity of portsmouthClinical psychological studies at johns hopkins universityNational academies of sciencesUniversity of cardiffJane coppsPhone ladyProfessor alison papadakisClinical psychological studies