Level 2 Qualifications
From: Contents
Unit 202CG - Principles of providing customer service in a team
Unit 203CG - Principles of providing face-to-face customer service
Unit 204CG - Principles of providing customer service in writing
Unit 205CG - Principles of providing customer service by telephone
Unit 206CG - Principles of providing customer service using technology
Unit 207CG - Principles of protecting data security in own area of responsibility
Unit 208CG - Principles of equality and diversity in public services
Unit 211CG - Principles of dealing with customers’ financial transactions
Level 2 Unit 201CG Principles of working in operational delivery
This unit aims to ensure that you understand the scope of the operational delivery profession and the organisation’s guidelines, principles and procedures for standards of conduct in operational delivery. You will develop knowledge about how to maintain personal safety and security and the importance of being