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Hong Kong Poly analyses hotels’ sleep-management strategies from business and leisure perspectives share this article A good night s sleep is the most important service a hotel can offer its overnight guests, according to Dr Alice Hon and Dr Clare Fung of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University. Analysing hotels sleep-management strategies from the perspective of both business and leisure travellers, the researchers show how hotels can best allocate their resources to optimise guests sleep quality. Such strategies may offer hotels a unique source of competitive advantage, enabling them to survive and even thrive in today s precarious market environment. ....