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Welcome to the DFNI Blog for the 2024 TFWA Asia Pacific Exhibition & Conference, at the Marina Bay Sands Expo and Convention Centre in Singapore from f
Claire O Donnell (right) was a stewardess on board British Airways Flight 009, which was crippled by a cloud of volcanic ash in 1982 and appeared destined to crash into the sea.
I am writing to you on behalf of the thousands of Telegraph readers who shared their ire following my recent feature on a flight from hell with British Airways. In the comments below the article, and in emails and letters sent to me since, I have read countless similar tales of woe. I can draw only one conclusion: something is wrong with your company, and if you are serious about restoring the glory days, when BA could reasonably call itself the “world’s favourite” airline, I urge you to read th