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COVID-19 pet boom has veterinarians backlogged, burned out

FORT LAUDERDALE, Fla. (AP) During the gloomiest stretches of the pandemic, Dr. Diona. ....

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Americans adopted or bought so many pets during the COVID-19 pandemic that veterinarians are backlogged, burned out

Approximately 12.6 million U.S. households got a new pet last year after the pandemic was declared in March 2020, according to a study. ....

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Coronavirus: Pandemic pet boom has veterinarians backlogged, burned out

FORT LAUDERDALE, FLA.
During the gloomiest stretches of the pandemic, Dr. Diona Krahn s veterinary clinic has been a puppy fest, overrun with new four-legged patients.
Typically, she d get three or four new puppies a week, but between shelter adoptions and private purchases, the 2020 COVID-19 pet boom brought five to seven new clients a day to her practice in Raleigh, North Carolina. Many are first-time pet owners.
Like many veterinarians across the U.S., she s also been seeing more sick animals. To meet the demand, vets interviewed by The Associated Press have extended hours, hired additional staff and refused to take new patients, and they still can t keep up. Burnout and fatigue are such a concern that some practices are hiring counselors to support their weary staffs. ....

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Birdeye's 2020 Customer Experience Hero Award Winners Revealed – IT Business Net

Birdeye's 2020 Customer Experience Hero Award Winners Revealed – IT Business Net
itbusinessnet.com - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from itbusinessnet.com Daily Mail and Mail on Sunday newspapers.

Claire Pickens , Sarah Eisenbetz , Laura Carroll , Scott Hansen , Holly Carroll , Naveen Gupta , Ken Norquist , Bobby Brown , Brothers International , Women Health , National Sales Center , Customer Service Contact Center Ops , Customer Experience , Global Head , Customer Success , Globe Life , Vice President , Customer Service , Contact Center Ops , Senior Manager , Marketing Director , Kitchen Tune Up Franchise System , Senior Director , Extra Space Storage , Former President , Marketing Specialist ,

Birdeye's 2020 Customer Experience Hero Award Winners Revealed

Birdeye s 2020 Customer Experience Hero Award Winners Revealed
Birdeye today announced its inaugural CX Hero awards, honoring leaders with the ultimate accolade in Customer Experience (CX). The CX Hero awards recognize across-the-board customer experience excellence and innovation, with leaders chosen from a variety of industries.
According to Gartner, an enterprise-level focus on Customer Experience (CX) management now sits at the core of many organizations operations. More than 5,000 organizations worldwide now have a dedicated CX leader, nearly half of whom report to the CEO. Gartner s (News - Alert) marketing leaders survey shows that over 80% of organizations expect to compete primarily on CX. Most large organizations have more than 50 CX metrics - with some having as many as 200 - all owned and managed by different pople in different parts of the organization. These cross-functional teams are dedicated to turning successful customer journeys into self-perpetuating ....

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