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Chinese apps are letting public juries settle customer disputes

Chinese apps have set up public jury trials to settle user disputes. And Alibaba’s past experiment with 1.7 million users could teach us how these systems work. ....

Angela Zhang , Ciwei Gongshe , Casey Crownhart , Associated Press , University Of Hong Kong , China Report , Hong Kong , Financial Times , New Scientist , Black Friday , Cyber Monday , E Commerce , Public Jury , Consumer Internet ,