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Detailed text transcripts for TV channel - MSNBC - 20150308:11:39:00

Integrity of his brand isn t easy. i ve gone through ten years of learning how to interview people, and learning to find what works and what doesn t work, or a service individual. and even if justin isn t doing the servicing himself, he still needs to make sure the work done is at the level his clients have come to expect from city aquarium. it s always been a struggle for me to let somebody else clean my clients fish tanks. just because i can always do it better. so i always request e-mails and photos of before and after each cleaning. so i m still very much hands on even though i m not there servicing the aquariums myself bringing new people in to the equation also meant the clients had to get used to the idea that not all questions required justin s personal attention. but there are still certain calls that justin always handles himself. it s almost like being an aquatic vet. i am a biologist. a lot of my staff are very very good. but there are some questions they just ca ....

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Detailed text transcripts for TV channel - MSNBC - 20150308:11:37:00

They rusted him and him only. that s why he had to get them to feel as safe being taken care of by his employees when the company grew too big for him to go out on every service call. i cot have put any type of fish tank in my house but i want it to be a piece of art. justin muir is the founder and ceo of city aquarium in brooklyn, new york. he s been designed one of a kind custom aquariums for the rich and famous since 1998. i met with ben affleck, the young harry morton. a lot of hedge funders and billionaires, as well. it s justin s original designs that keep city aquariums in high demand. but creating a work of art comes at a price. each project requires his personal touch. so justin can only take on a limited number of clients. most of my clients really need a lot of attention. we re not a large company. ....

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Detailed text transcripts for TV channel - MSNBC - 20130302:10:36:00

Client calling me for every sick fish or algae that was not cleaned in the tank. but finding quall the ti workers who jus ttin can trust keep up the integrity of the brand is not easy. i have gone through ten years of learning how to interview people, and learning to find what works and what doesn t work for a service individual. and even if justin is not doing the servicing himself, he still needs to make sure that the work done is at the level his clients have come to expect from city aquarium. it has always p been a struggle for me to let somebody else clean my clients fish tanks, just because i can always do it better. so i always request e-mails and photos of before and after each cleaning so i am still very much hands on even though i am not there servicing the aquariums myself. and justin hired a general manager to help him stay on top of everything on the office side of the business. i handle the financial side of the business and including the invoices and the reg ....

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Detailed text transcripts for TV channel - MSNBC - 20130224:12:36:00

Who could keep us his brand wasn t easy. i ve gone ten years learning how to interview people and learning how to find what works or doesn t work for a service individual. and even if justin isn t doing the servicing himself, he still needs to make sure the work done is at the level his clients have come to expect from city aquarium. it s always been a struggle for me to let somebody else clean my clients fis tanks just because i can always do it better. so i always request e-mails and photos of before and after each cleaning. i m still very much hands-on even though i m not there servicing the aquariums myself. justin also hired a general manager to stay on top of everything inside of the business. i handle the financial side of the business including invoices and regular maintenance and imagining the guys in the field, justin can really focus designing new tanks, coming up with quotes for new clients. ....

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Detailed text transcripts for TV channel - MSNBC - 20130206:18:26:00

Time for the entrepreneur of the week. justin owns city aquarium in brooklyn, this morning. his unique designs and personal attention to his customers fish have gained him a celebrity clientele. a customer base that he says can call his company anytime day or night if they need help. for more, watch your business sunday mornings at 7:30 a.m. [ male announcer ] it s simple physics. ....

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