the mayo china linic. folks there will tell you the minneapolis v.a. is one of the best in the world. quality care in many cases is world class. but there are issues where there are more nurses and physicians put on the floor or were there more middle management people? i am proud of the record, whether it be the gi bill or adding more veterans with agent orange claims into the system. but if one veteran waits for care, you re not going to be able to get credit for that until we attempt to make it. there are huge issues that we move forward on but this one stymies it. that s what frustrates me, chuck, is all that good gets overshadowed when that happens. and the bad here are able to taint the good work of the thousands of other v.a. employees who are every day