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Making gender neutral restrooms and giving health card benefits for life partners are some of the ways that workplaces can make their LGBTQ+ employees feel included, respected and valued. Photos from TASKUS and P&G PHILIPPINES
The business process outsourcing (BPO) industry was still very young when Chin Monsale started working around 20 years ago, and the culture in the call center had a standard of a “leader” that was formal, sharp, and bossy.
But Monsale, who worked her way up from a teammate or a call-center agent to currently vice president of operations, was not that kind of leader. ....

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