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Customers want their retail lives back as Macy's shows signs of omni-channel improvement in the Vaccine Economy

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Summary:
Macy s managed to turn in an omni-profit for the first few months of 2021 - a sign that the Vaccine Economy shopper is back in the store?
Clearly, our customer is ready to get on with life.
A relieved reaction from Macy’s CEO Jeff Gennette as the Vaccine Economy starts to kick in the US retail sector, partly addressing the questions of whether and how quickly shoppers will return to the in-store experience. In case of Macy’s, the answer at this early, pre-Indian variant, stage seems to be positive.
The retail institution even managed to turn in a profit for Q1, with net income of $103 million against a loss of $3.6 billion for the same period last year, just as the pandemic kicked in and store fronts shuttered. Actually, Macy’s isn’t keen on making comparisons with last year - understandable perhaps, given that most of us would be glad to wipe 2020 from memory - and is basing its current performance comparisons ....

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Macy's shakes up leadership, nixes COO role

Dive Brief:
In a bid for efficiency to enable its Polaris turnaround, Macy s on Monday announced senior leadership changes, including the elimination of the chief operations role and the departure of COO John Harper from the company Aug. 1.
Chuck DiGiovanna, currently vice president, real estate, will replace Douglas Sesler, who is leaving after five years of leading Macy s real estate strategy. DiGiovanna will report to CFO Adrian Mitchell, according to a company press release.
Effective March 15, former InterContinental Hotel Group Chief Information Officer Laura Miller will take the CIO role at Macy s. She s replacing Chief Technology Officer Naveen Krishna, who is leaving. Finally, Bluemercury co-founder and CEO Marla Beck will leave this summer. About a year ago Beck and co-founder Barry Beck were set to leave, but Marla Beck ended up staying put. ....

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