Hotels across the United States say they have been trying to increase staffing — and haven’t had much luck. Amid rising labor costs and persistent vacancies, the U.S. accommodation industry struggles to fill 238,000 job openings. Hotels and resorts turn to self-service kiosks, reduced housekeeping, and automation to cope, but face backlash from workers and unions. Moreover, cyberattacks highlight the challenges of relying heavily on technology. While hotels aim to enhance the guest experience, staffing shortages and labor concerns persist. From dockworkers to screenwriters, employees have long fought to make sure that new technologies and cost-saving practices are not introduced at the expense of their jobs.
Hotels across the United States say they have been trying to increase staffing — and haven’t had much luck. Amid rising labor costs and persistent vacancies, the U.S. accommodation industry struggles to fill 238,000 job openings. Hotels and resorts turn to self-service kiosks, reduced housekeeping, and automation to cope, but face backlash from workers and unions. Moreover, cyberattacks highlight the challenges of relying heavily on technology. While hotels aim to enhance the guest experience, staffing shortages and labor concerns persist. From dockworkers to screenwriters, employees have long fought to make sure that new technologies and cost-saving practices are not introduced at the expense of their jobs.
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