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Elizabeth Warren says student-loan companies can t use lack of funding as an excuse for bad customer service — and she s deeply worried they re not ready for repayment starting next week

Some student-loan borrowers "are waiting three or four hours before connecting with a representative" for payment information, Sen. Warren said.

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Student loan payments: Borrowers may have new loan servicer; here s what you need to do – KIRO 7 News Seattle

Student loan payments: Borrowers may have new loan servicer; here s what you need to do – KIRO 7 News Seattle
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Nelnet among companies to receive contract to improve student loan servicing

The Lincoln-based student loan servicing company will be tasked with increasing support and customer service for borrowers with Direct Loans and federally managed Federal Family Education Loans.

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Education Department Awards 5 Spots on $16B Federal Student Loan Servicing Contract

Looking for the latest GovCon News? Check out our story: 5 Companies Win Spots on $16B Education Loan Servicing Contract. Click to read more!

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U S Department of Education s Office of Federal Student Aid Awards New Contracts to Five Companies to Serve Borrowers, Reduce Delinquency, and Improve Accountability

U S Department of Education s Office of Federal Student Aid Awards New Contracts to Five Companies to Serve Borrowers, Reduce Delinquency, and Improve Accountability
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