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Federal contract workers calls for higher wages reveal deeper need for pay reform

Without better pay and benefits, call center workers at federal contractor Maximus threaten a strike ahead of open enrollment for the Affordable Care Act and…

United statesForrest countyDerrick johnsonAtonia benderEileen cassidy riveraLakeisha prestonStan solowayClaude cummingsMaximu hattiesburgService contract actMedicaid servicesHuman servicesCenters for medicareCommunications workers of americaService contractLabor department

Is government culture stifling customer experience innovation?

Risk aversion among government managers is blocking needed improvements to key programs, according to a recent white paper.

Stan solowayNancy augustineCelero strategiesNational academy of public administrationNational academyPublic administrationCustomer serviceCustomer experienceCulture shiftFederal agency customer experience actUlture of cxGovernment customer experienceFederal customer experienceEderal customer service

The Only Certainty in Next Split Congress is Uncertainty, Experts Say

A uniquely divided Congress has few historical precedents.

United statesMike hettingerKevin mccarthyHunter bidenStan solowayEarth congressNational defense authorizationArmed servicesHettinger strategy groupDefense departmentCelero strategiesHouse republican leadershipHouse minority leader kevin mccarthyDefense authorizationAmerican innovationChoice online act

What a Divided Government Could Mean for Tech Policy

Here’s what a split Congress might mean for tech, cybersecurity and governance.

United statesAdam frischDonald bolducCathy mcmorris rodgersDonald trumpMaggie hassanKevin mccarthyLauren boebertJohn katkoStan solowayEvan greerRob portmanFrank palloneElissa slotkinJim langevinLina khan

The Labor Dept Moves Forward on Reducing Turnover on Service Contracts

A forthcoming proposed rule will carry out an executive order the president signed last fall.

United statesRobert martinez jrStan solowayMichael schrierInternational association of machinistsServices councilLabor departmentAerospace workersService contractCelero strategiesHusch blackwellLabor department onFederal registerService contract actProfessional services councilInternational association

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