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Detailed text transcripts for TV channel - FOXNEWS - 20160110:10:27:00

Track makes a bull s eye for the west coast. we are starting to see the drought monitor look good. and we ll see more of that rain and mountain snow for california. did you buy a ticket julie banderas. no, it is it down in times square. listen i bought p several tickets and one of those tickets will go to you. no, no, no. i will take all seven. all right. you have to text casandra. no, you can shear the tickets. that s how niece and generous. we ll see once the lotto drawing comes in and you win. ....

Storm Track , Drought Monitor , Mountain Snow , West Coast , Bulls Eye , Julie Banderas , Times Square , Southern California ,

Detailed text transcripts for TV channel - MSNBC - 20160103:12:53:00

A small company that s growing, you need to be able to be flexible, because the job you have today may not be the job you have three months from now. your employee you don t know when they ll be in front of the customer. i don t care if they re mopping a floor. they may be facing a customer who came late and the store is closed. they need to have the same attitude and values that you want to exude to your customers, so as far as we re concerned, everyone is in a customer service business. okay, let s move on to the next question about your ideal client. just because a customer is paying doesn t always mean that they re the right customer, so how do i pick the right customer for my business? so casandra, we have someone who comes on the show who gave us a tip about this, at the end of every year, rate your customers a, b, and c and get rid of the c customers because they re probably taking a lot of your time and you re not making a lot of money off of them. i think it s so imp ....

Customer Service Business , Doesn T ,

Detailed text transcripts for TV channel - MSNBC - 20160103:12:52:00

Customer service? it s a great question. we ll start with you. for me it s an amazing one. you can train a potato to become a carrot. for me, attitude comes first. customer service comes first. there s a story about an online bank in the uk that focused on hiring social workers and nurses, not bankers. they said banking we can teach them but attitude, loving people, caring for people, wanting to help people, you can t teach that. what do you think, casandra? i agree. i think it s so important to realize that both are very important. if you don t focus on customer service, respect your customers, keep them wanting to come back, you re not going to have a business, so it s paramount to make sure that they re both equally important. got it. i think it s true also, when we hire, we hire for cultural fit. absolutely. and that s probably the most important. you have to have a base of skills, but you need to have a good cultural fit and you need to be curious, and especially as ....

Customer Service ,

Detailed text transcripts for TV channel - MSNBC - 20150425:09:51:00

So please send us a selfie of you in your business. e-mail it to your [email protected] or tweet us @msnbcyourbiz and use #yourbizselfie. it s time to answer some of your business questions. let s get our board of directors in here to help us out. leor is the president of a consulting firm. he s also author of the new book exceptionalize it. stop boring start exciting your customers, employees and yourself. and casandra is owner of overboots. i love how your book says excite yourself. absolutely. that s so important because a bunch of years in and your eyes start to roll back maybe and you need to keep that excitement. absolutely. let s get to the first question. it is about hiring. i have a question about ....

Open Forum Com Your Business , Business Msnbc Com , Exceptionalize It , Business Questions , Board Of Directors , Consulting Firm ,

Detailed text transcripts for TV channel - MSNBC - 20150425:09:52:00

Staffing. does one focus on skills or customer service? that s a great question. for me that s a great question. you can train a potato to become a carrot. to me customer becomes first. there s a story of an online bank in the u.k. they hired social workers and nurses. banking we can teach them. attitude, loving people caring for people wanting to help people you can t teach that. what do you think, casandra? i agree. i think it s so important to realize that both are very important. if you don t focus on customer service, respect your customers, keep them wanting to come back you re not going to have a business. so it s paramount to make sure that they re both equally important. got it. i mean, i think it s true also when we hire we hire for cultural fit. absolutely. that s and that s probably the most important. absolutely. you have to have a base of skills but you need to have a ....

Customer Service , Open Forum Com Your Business ,