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BoG revises directive for "Treatment of Captured Payment Cards in ATMs"


BoG revises directive for “Treatment of Captured Payment Cards in ATMs”
The Bank of Ghana has revised its directive for the “Treatment of Captured Payment Cards in Automated Teller Machines”.
The BoG in a statement said, this would seek to address the perennial complaints that emanate from the capture of Payment Cards at ATMs of regulated financial institutions.
It said it would also provide for standard procedures in retrieving payment cards captured by ATMs and also prescribe conditions for releasing, transporting or destroying the payment cards.
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July 1, 2021
Conditions for the capture of payment card on ATMs include the wrongful entering of personal Identification Number more than the permitted number of times by a customer during an ATM transaction or the use of an expired or damaged card on an ATM. ....

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