so, let it build up, get paid, top up and then work through the washing, which is, again, a situation i ve neverfound myself in until this year. low income families, says today s report, should be offered a bigger and broader support package by ministers. but the scale of the looming price rises creates understandable worry. i have no choice but to use my hoists to change chairs, and to use my power chair to get around. i have no choice but to use my electric bed. and all of this is going to have an impact on the costs that our energy company is going to throw us. michael buchanan, bbc news. earlier we heard from 36 year old harry lay. we have had an e mailfrom a man call onwho wants to help anne with her gas bills. he says please send her gas bills. he says please send her best wishes so we will pass his details on to her.