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Computer glitches and human error still causing insurance headaches for Californians

Small changes in income can cause people’s eligibility to shift between California's ACA and Medicaid programs. When bad information is typed into – or accurate information is deleted from – a shared computer system, enrollees can get big headaches.

Computer glitches and human error still causing insurance headaches for Californians

Since California expanded health coverage under the Affordable Care Act, a large number of people have been mistakenly bounced between Covered California, the state's marketplace for those who buy their own insurance, and Medi-Cal, the state's Medicaid program for low-income residents.

Computer glitches and human error still causing insurance headaches for Californians

Computer glitches and human error still causing insurance headaches for Californians
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Computer Glitches And Human Error Cause Headaches For Insured Californians

Covered California and Medi-Cal share a computer system for eligibility and enrollment. Nearly a decade since the Affordable Care Act expanded coverage options in the state, enrollees can be diverted to the wrong program or dropped altogether if erroneous information gets into the system.

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