The contact centre industry is a cornerstone in the nation’s service-oriented economy, encompassing diverse sectors from telecommunications to finance. With millions employed, it significantly bolsters the nation’s workforce. In the last few years, .
COMPANY NEWS: Avaya, a global leader in customer experience solutions to enhance and simplify communications and collaboration, has announced its reim.
Minneapolis, MN - Calabrio, the workforce performance company, is pleased to announce the appointment of Kevin Jones as CEO. Kevin succeeds Tom Goodmans.