I want to welcome you to the subcommittee. I appreciate the commissioners appearing to offer their testimony today. And we appreciate that we have been able to hear from you in advance of this hearing. Beencc has not reauthorized since 1990 and its current appropriation is 430 million. It is charged with the administration of Communications Act. Reexamine the Core Functions and restore a culture of humility that was lacking under the regulatory class left by chairman wheeler. The fcc plays a vital role in our increasingly Technology Dependent society. The subcommittee has released a draft for consideration. I would be remiss by not discussing Net Neutrality. The commissions decision to classify the internet as a public utility was a power grab laced with the irony of suffocating the most innovative part of our economy with in 1930s era law. This gave new meaning to the term progressive. Reply comments to the commissions are due august 18. We hope you are keeping that wed whacker handy.
In all four states, there was some amount of difficulty with either the online portal or the oncall center. In the statebased, navigators had backend access into the portals. And really make sure to assist a consumer all the way through enrollment. Furthermore, they had direct contact and regular contact, sometimes daily, with the state exchange leadership. So they could get realtime results back. A federal portal and call center for states. It was a huge task. Our primary lines of communication were through our grant officers and regional offices. The information had to kind of travel through different level also to the folks working the call centers. The challenge, my colleagues also talked about is low health literacy, the complexity of choosing a health plan is the greatest challenge a navigator faces. Both statebased exchanges and federal exchanges received some combination of training that was required. But felt committed our n navigators needed more. Both in advance of open enro
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