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How Sky has improved its CX by focusing on outcome over output to bridge the Experience Gap

Priyesh Ranmal, Head of Digital Disruption and Transformation at Sky, highlights an important shift in organizational mindset that delivers positive results. ....

Priyesh Ranmal , Digital Disruption , Experience Gap , Big Consultancy , Customer Data Platforms , Broadband Home Move , Analytics Planning And Data Analysis , Rm And Customer Experience ,