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15 February, 2021 Avon Breast Screening runs a nurse-led service to deliver expected benign biopsy results over the telephone. This article discusses how the clinic has evolved in response to changing guidelines and patient feedback Abstract The NHS Breast Screening Programme’s guidelines recommend that all breast biopsy results are given in person; however, most screening services do not have the capacity to do this. Avon Breast Screening runs a nurse-led clinic as an alternative, in which patients whose results are expected to be benign can receive them by telephone from a clinical nurse specialist if they desire. This article discusses an evaluation of the clinic, based on annual patient satisfaction surveys.

City ofUnited kingdomIngrid fuchsMiranda cooperCaroline radfordBristol breast care centre at southmead hospitalJournal of public health medicinePublic health englandBreast screening programmeBreast screening programme avonAvon breast screeningScreening programmeBreast screeningNorth bristolBristol breast care centreSouthmead hospital