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Brian Downey on Thin Lizzy and Vagabonds of the Western World: "Nobody could really label us"

Fifty years on, Decca Records have reissued Thin Lizzy’s breakthrough album, 1973’s Vagabonds Of The Western World, in deluxe CD and LP sets. ....

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How To Improve Contact Center Agent Retention

Poor retention can greatly impact a company’s bottom line.  ....

Brian Tuite , Forbes Business Council , Business Council ,

/C O R R E C T I O N -- Zenarate/

/C O R R E C T I O N -- Zenarate/
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Zenarate Expands its AI Coach Language Capabilities to 79, the Most in the Industry, and Adds New Agent Feedback Reporting for AI Simulation Training

/PRNewswire/ Zenarate, the leading AI Simulation Training platform for customer-facing agents, today announced a significant expansion in its language. ....

United States , Jacob Harvey , Brian Tuite , Prnewswire Zenarate , First Call Resolution , Agent Retention ,

Developing Top-Performing Contact Center Agents Through Microlearning

Let’s explore four key ways that microlearning can help you develop confident, top-performing contact center agents. ....

Brian Tuite , Forbes Business Council , Business Council ,