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Productivity tools, whether it is your calendar or setting reminders. with your g mail account. you have a whole suite of calendars. those sort of produck difficutis can be the difference. the next e-mail is from danielle. she writes, i put on quick book seminars and i am trying to set up a product list of unlimited e-mail and phone support. however, i am having trouble figuring out what to charge for this kind of service. how do i do that? this is a really simple question. go to a set of users. ask them what they would be willing to pay. don t give them any indication of what you are thinking. ask them what would you be willing to pay for a service like this? it is already better to start low. don t have someone spend a lot of money as you are still figuring things out. make it less expensive. as the product gets better, you can add bells and whistles and ....