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The Marcos administration has taken its quest to remove red tape in the bureaucracy to the next level after the Anti-Red Tape Authority (ARTA) and the 8888 Citizens Complaint Center (CCC) signed an agreement to harmonize the agencies' complaints and public feedback mechanism to ensure prompt action
PROMPT GOV'T SERVICES. Anti-Red Tape Authority (ARTA) Director General Secretary Ernesto Perez (seated right) and Strategic Action and Response Office Undersecretary Rogelio Peig II of the Office of the President (seated left) sign a memorandum of agreement at Malacanan Palace's Premier Guest House on Wednesday (Feb. 22, 2023). The MOA aims to set up a mechanism mandating government offices to ensure prompt and efficient delivery of public services. (Photo courtesy of ARTA) MANILA - The Office of the President (OP) has partnered with the Anti-Red Tape Authority (ARTA) to hold accountable government agencies that fail to act on complaints or concerns lodged through the 8888 Citizens Complaint Center (CCC). In a ceremony held at Malacanan Palace's Premier Guest House on Wednesday, ARTA Director General Secretary Ernesto Perez and Strategic Action and Response Office Undersecretary Rogelio Peig II signed a memorandum of agreement (MOA) to set up a mechanism to ensure prompt ac
(File photo) MANILA - The Commission on Elections (Comelec) has been commended for its swift action on complaints received by a government-run citizens' complaint center. In a letter received by the office of Comelec chairperson George Erwin Garcia on Tuesday, 8888 Citizens' Complaint Center director Bernadette Casinabe acknowledged the commission's immediate response as it has posted a 100 percent resolution rate on the complaints they received. "We are pleased to inform you that of the 661 citizens' concerns referred to your office as of August 31, 2022, 661 tickets or 100 percent were acted upon. We would like to commend your efforts in ensuring that all citizens' concerns referred to your office are acted upon on time," Casinabe said. The 8888 Citizens' Complaint Center was established to serve as a mechanism where citizens may report their complaints and grievances on acts of red tape, as defined under Republic Act (RA) 9485, as amended by RA 1103
The Commission on Elections (Comelec) received recognition for acting on grievances and complaints, the 8888 Citizens' Complaint Center (8888 CCC) said.
MB file photo
In a letter addressed to Comelec Chairman George Erwin Garcia, 8888 CCC stated that the poll body was able to handle and act up