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Clearly, the u.s. and the pakistanis will want to say that it is, that this is a great success. a success it is. but will this man yeah. have information to offer that really changes what is happening on the ground? that remains to be seen, tony. barbara starr at the pentagon for us, barbara, good to see you, thank you. thank you. have toyota owners starting overwhelming their dealers yet? our poppy harlow is going to take us live to a dealer in brooklyn to get some answers. ....
Stuck under the floor mat. correct. reporter: marvin, we ll we ll let you get back to work. they are working overtime to get all of them done. are you getting any of the prius cars in there with the braking issues? reporter: they are. it s a totally different recall but, again, something toyota is dealing with. this is the prius. this is how they fix the prius. it s very interesting. this is a laptop and they hook it up to the cord with the brake there. and this laptop assesses the problem. it takes about 45 minutes to update the software to fix the guy. mike ellie is here, the general manager of this toyota. you couldn t go on camera with us two weeks ago, but talk to us now. how are you coping? is business okay? we re going. we re seeing a large volume of cars coming in. we ve done almost 1,000 recalls by the end of business today. it s a little bit overwhelming. we ve had to put on some more employees, and we re extending ....
Here. the dow up 115 points. looking good. a bit off of session highs, but, still, in positive territory. positive triple-digit territory. and the nasdaq is up 21 points. federal safety investigators report a spike in complaints about toyota problems following the massive recalls. the national highway traffic safety administration says it received nine new complaints of fatal accidents caused by sudden acceleration since january 27th. the complaints involve 13 fatalities, that s in addition to the 17 complaints between 2000 and 2009 involving 21 deaths. the agency says it s normal for reports of problems to surge after a recall. toyota dealerships across the country are working to make the necessary repairs on the recalled vehicles. cnnmoney.com s poppy harlow is at bayridge toyota. that s in brooklyn, so walk us through the process. and, poppy, i ve got to tell you, we ve had a service manager from the toyota dealership from ....
The atlanta area on the set last week, and he toldte technicians were mostly taking naps because they weren t turning the cars in. what s your situation there in brooklyn? reporter: they are turning them in now. i wish i could show you, but there s just a host of cars waiting behind me even on this snowy day in new york. the fix is in at this dealership, it s a big, big dealership in new york, tony. they say at the end of the week they will have fixed 1,000 toyotas, one of them that got fixed is gary s. he s with us now. we were talking about toyota before. what s your overall feeling now? you ve been a toyota customer for years. what s your take now? well, i m still going to be a toyota customer, because they re handling this business very well as far as i could tell. reporter: they fixed your car. i want to show you, tony, what they did to gary s car. yeah, yeah, yeah. reporter: this is all they did. they put this piece in his accelerator pedal. it s all fixed now, so we ll ....
Thanks for talking to us about toyota. we appreciate it. good luck and everything. let s show you the fix, marvin over here has been working tirelessly and we ve been bothering him all day to show us what he s doing. come on, marvin. reporter: but, marvin, let s take a look here. this is the fix. this is what we re talking about for most of the recalled cars. show us how it works. toyota has provided us the selected shims and what we do is put them in to reduce the amount of friction caused by pedal applications, okay? we ve had another addition to the recall is that we go ahead and we install a new tibia pad here, what it does is reduces the distance between the accelerator pedal and the carpet itself, and i also have examples here reporter: this is another fix. a different recall, tony. good point. reporter: with the accelerator pedal. i have a new accelerator pedal and a new revised version, a shorter pedal to reduce the contact between the pedal and the floor carpet ....