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Generative AI could be a game-changer for CX if firms think use case and not tech. What do recent AI developments mean for customer experience programmes?
Michael runs a 24-strong data team that includes 12 internal staff and 12 offshore workers. One of his key achievements during three years with DFS has been re-platforming two internal data warehouses – one for finance and another for commercial information
The director of technology engagement at British Heart Foundation (BHF) helps the organisation embrace data-led business transformation through what she describes as a new kind of digital leadership role.