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Complaints against banks shoot up - Newspaper

Over 135 per cent increase has been observed in the number of complaints lodged with the Banking Mohtasib Pakistan against the alleged frauds, forgeries and other irregularities during the first quarter of calendar 2021. Reuters/File
KARACHI: Over 135 per cent increase has been observed in the number of complaints lodged with the Banking Mohtasib Pakistan against the alleged frauds, forgeries and other irregularities during the first quarter of calendar 2021 as compared to the same period of last year.
The First Quarterly Newsletter of the Banking Mohtasib Pakistan published on Friday stated that almost 11,732 complaints were received by the Banking Mohtasib Secretariat during January-March 2021 against 4,994 complaints received in the same period last year. ....

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Complaints against banks increased 56pc in 2020 - Newspaper

KARACHI: While banks claim going high-tech with adoption of new technologies, the Banking Mohtasib (ombudsman) on Thursday said that the complaints against banks increased by 56 per cent during the calendar year 2020.
Banking Mohtasib Pakistan, Muhammad Kamran Shehzad, said in a press conference that 56pc increase was observed in the receipt of complaints during the year 2020 as compared to 2019.
During the calendar year 2020, the Banking Mohtasib Pakistan Office disposed of 21,360 complaints out of 25,528. The ombudsman office has provided relief amounting to Rs598 million to the complainants or banking customers.
While unveiling the Annual Report 2020, Mr Kamran said that 22,750 new complaints were received in 2020 whereas 2,778 were brought forward from 2019. ....

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