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Silah Gulf partners with Cisco for contact centre MANAMA, January 19, 2021 Bahrain-based Silah Gulf, a leading customer experience solutions provider, has partnered with Cisco to launch the Cisco Unified Contact Center Enterprise (CiscoUCCE), one of the most advanced contact center platforms in the world. The partnership will see the introduction of a host of digital solutions, such as Cisco’s Dynamic Interactive Voice Response (IVR) and Visual IVR solutions, which are the first of their kind in the region, enabling Silah to deliver a more proactive and personalized customer journey. Cisco’s conversational IVR technology leverages natural language processing to capture intent and handle customer contact requests accurately – enabling a seamless, self-service experience for Silah’s clients. Via the Cisco-routed platform, Silah will enhance its customer experience platform, while being providing with the business intelligence required to continuously enabl ....