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if he tells you to go, go. everyone should get up and leave. he ll make the next request. you stay, you stay, you stay. reporter: but then i love this woman, i think she s incredibly brave, but i think even she admits maybe i didn t do the right thing. should never have come in. reporter: zines says it s dangerous and you can be more helpful by leaving. the superintendent did try to talk to the gunman. but listen. zines says the tone was wrong. i don t want anybody to get hurt and i ve got a feeling is what you want is the cops to come in and kill you he meant well but his voice, you listen to the sound of his voice, it s very commanding. in a hostage situation you have to use soothing words. reporter: he says treat the gunman like royalty. only speak when spoken to. with a little luck, you ll have the last word. we re just happy and blessed to all be alive today. reporter: sharyn alfonsi, abc news, new york. it s been a fixture in millions of baby rooms over ....

Do The Right Thing , Bill Husfelt , Hostage Situation , Abc News , New York , Baby Rooms , Sharyn Alfonsi ,