Microsoft is working with Yellow Messenger to use AI services to make automated voice customer services with virtual assistants feel more natural and human to human during interactions
Microsoft Stories India
January 19, 2021 | Microsoft News Center India
Yellow Messenger leverages Azure Cognitive services to reimagine voice automation to help businesses understand end-user intent better
New Delhi, January 19, 2021: Yellow Messenger, the worldâs leading conversational AI platform, has announced a collaboration with Microsoft to transform its voice automation solution using Azure AI Speech Services and Natural Language Processing (NLP) tools. With this initiative, Yellow Messenger aims to increase the accuracy of its voice bot solutions and help enterprises across sectors in enhancing consumer experience automation. Under this collaboration, Microsoft and Yellow Messenger’s R&D team will be working on building a more human-like voice assistant platform that is capable of understanding and responding on the basis of sentiment, dialect, and workflow.