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Transfer, because we do realize that if you sometimes just hand it to the member, they are not going to follow through. So we make sure to offer to do the warm transfer for them. And the same thing holds true with any of the other vendor programs that you have. We dont have everything displayed here, for example. One of the things that we are not displaying on this slide is any of the Tobacco Cessation programs than could be we didnt do outbound programs. They dont have a case that related to the Smoking Cessation or referrals. So these are in bound to best doctors or out bound to one of the benefit partners. Im sure that sometimes it might be a little surprising to see that we have a little bit of lower numbers from particular vendor partners or even from the h. S. S. Wellness team, and one of the great things we do is integrative projects or discussions and that we re ....
Referrals to you, is that what im hearing, or you are just beginning to do that . We have done outreach in order to kick start conversations to look at opportunities for referrals and as you can see here, the only provider that was effective in terms of carrying out a Referral Program was United Health care. All right. Then united refer best doctors, and then you say referred to benefit partners. So, what does that mean, the seven people went back to u. H. C. . No, these are all unique users. So, if we are taking a look benefit partners. Looking at the second line, the u. H. C. , the first column shows referred to best doctors, 19 cases. That means u. H. C. Referred over members to best doctors and out of all the members they referred, we had actually seen through cases through closed status from 19 members. 19 unique users. It says referred to benefit partner seven, what do ....
19 cases. That means u. H. C. Referred over members to best doctors and out of all the members they referred, we had actually seen through cases through closed status from 19 members. 19 unique users. It says referred to benefit partner seven, what does that mean . That means from best doctors we sent out Seven Members back to u. H. C. And its not the same members that were referred in. It was members that obviously didnt know that u. H. C. Had a particular program or could help support them or clarify their questions about their claim or their physician or innetwork status. Looks like it should be 12. Seven from 19, 12. Unique users. 19 people that completed cases with best doctors, and then best doctors sent seven different members to u. H. C. Because they needed Additional Support from u. H. C. So this is best doctors referring to the health plan. Yes. All right. Thats ....
Referred, we had actually seen through cases through closed status from 19 members. 19 unique users. It says referred to benefit partner seven, what does that mean . That means from best doctors we sent out Seven Members back to u. H. C. And its not the same members that were referred in. It was members that obviously didnt know that u. H. C. Had a particular program or could help support them or clarify their questions about their claim or their physician or innetwork status. Looks like it should be 12. Seven from 19, 12. Unique users. 19 people that completed cases with best doctors, and then best doctors sent seven different members to u. H. C. Because they needed Additional Support from u. H. C. So this is best doctors referring to the health plan. Yes. All right. Thats what the second column is. So the first one is in to best doctors from the benefit partners. Dont re ....