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AFCA appoints six new ombudsmen


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AFCA appoints six new ombudsmen
By Malavika Santhebennur
29 July 2021
The complaints authority has recruited three new ombudsmen (including from ANZ and Westpac), and promoted three others internally.
The Australian Financial Complaints Authority (AFCA) has appointed three new ombudsmen from the banking and insurance sectors.
Louise McAuliffe will join AFCA from ANZ in the Melbourne office while James Taylor will join from Westpac in the Sydney office.
Both Ms McAuliffe and Mr Taylor will join as ombudsmen in AFCA’s banking and finance team in September.
David Short will join as an ombudsman in AFCA’s insurance team from business insurance service provider BizCover. He will join the Sydney office at the end of August. ....

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AFCA announces John Pollaers OAM as next Independent Chair


Date Time
AFCA announces John Pollaers OAM as next Independent Chair
The Australian Financial Complaints Authority’s (AFCA) Board of Directors today announced the appointment of Professor John Pollaers OAM as its next Independent Chair.
Prof Pollaers’ appointment follows the Hon Helen Coonan’s term of office as AFCA’s inaugural Chair.
Prof Pollaers is Chancellor of Swinburne University of Technology, Chairman of the Australian Advanced Manufacturing Council and Chairman and Founder of Leef Independent Living Solutions Pty Ltd. He was formerly Chair of the Aged Care Workforce Strategy Taskforce for the Federal Government, Chairman of the Australian Industry and Skills Committee and a member of the Prime Minister’s Industry 4.0 Taskforce. He has had a distinguished executive career in both retail and advanced manufacturing industries. ....

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