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MCLEOD: Overcoming the drain of emotional acting


Maybe you’ve done this; Carefully picking and choosing which emotions to express to whom, mindfully striking the perfect balance of collaborative, kind, and optimistic.
It’s called emotional acting. Emotional acting is a phrase coined by Wharton professor Adam Grant. It’s when you put on a persona and you fake it, in a lot of interactions, all the time.
Emotional acting is (unfortunately) very common in customer service. It’s also common in conflict-avoidant organizational cultures, with unfamiliar people, and in virtual environments.
It’s physically, intellectually, and emotionally draining. To be clear, we all have times when we should be carefully managing our emotions, like calming ourselves after some negative feedback or trying to have a good attitude in the face of a disruptive change. ....

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Detailed text transcripts for TV channel - FOXNEWS - 20171114:23:39:00

Code. if you work for the university, you can get free tuition and that s not considered income. this would be considered income under the house version. there s a difference in positions between the house and senate. this is not what we call a major revenue raiser but we are trying to clean out the code with a lot of stuff and give everybody lower tax rates. let me give you a sense. a ta probably doesn t make a whole lot of money. i have spent a lot of time with tas when i was younger. let me give you some numbers. a single person. most tas are single. here s what ata gets. standard deduction goes to $12,000. tax rate goes to 25% to 12%. $1300 tax cut. take a look at the tax cuts in here. lowering the tax rates, doubling the synergy diction. if you have kids, the credit per child. we are basically saying instead of giving you a tax cut for one ....

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Detailed text transcripts for TV channel - MSNBC - 20140610:20:41:00

Surprised and perhaps your viewers will be surprised to find that i think the ata, american trucking association, and our member fleets, agree with a lot of her comments. the truck parking problems. the lack of flexibility in the rules that the government creates. the lack of a focus on driver training standards by the government. and a number of other things she said. but getting back to your question. yes, there are five elements to these new rules that we re here to talk about. and a it ta and the trucking industry at large support four of those five. and we can walk through those if you would like. but the one that we re concerned about is this restart restriction, which to desiree s point, actually takes flexibility away from the drivers, and we believe it raises risk, because it forces trucks and professional drivers into the early morning hours, the commuting hours, if you will. and that s a real problem from a safety standpoint. it sounds in terms of, you ....

Truck Parking Problems , Member Fleets , American Trucking Association , Focus On Driver Training Standards , Trucking Industry , Desiree Wood , Restart Restriction , Safety Standpoint , It Sounds ,