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If the customer is vulnerable. this is the home of a single dad with three children. they weren t in when the team entered the property. in the kitchen there was a child s ventolin asthma inhaler and eczema cream. the person living there, if they couldn t afford to top up, they d go off supply. and we walked in and the radiators were hot. and we left and the radiators were cold. this agent offered tips on judging a customer s vulnerability. if theyjust say, oh, - i m a single mum and i ve got three kids , that s not vulnerability. i it is a vulnerability, but i m a bit old school, a bit hard nosed. i the reporter worked in teams enforcing warrants for british gas, which included the homes of a 77 year old man, and a mother aged 25 with four children. how old are your children? my youngest is three years old. this woman said her bills had jumped from 5a to £364 a month. the debt agent in this case decided to walk away without fitting a prepayment meter, ....
With three children. they weren t in when the team entered the property. in the kitchen there was a child s ventolin asthma inhaler and eczema cream. the person living there, if they couldn t afford to top up, they d go off supply. and we walked in and the radiators were hot. and we left and the radiators were cold. this agent offered tips on judging a customer s vulnerability. if theyjust say, oh, - i m a single mum and i ve got three kids , that sl not a vulnerability. it is a vulnerability, but i m a bit old school, a bit hard nosed. i the reporter worked in teams enforcing warrants for british gas, which included the homes of a 77 year old man, and a mother aged 25 with four children. how old are your children? my youngest is three weeks old. this woman said her bills had jumped from 5a to £364 a month. the debt agent in this case decided to walk away without fitting a prepayment meter, but said other agents might ....
Entered the property. in the kitchen there was a child s ventolin asthma inhaler and eczema cream. the person living there, if they couldn t afford to top up, they d go off supply. and we walked in and the radiators were hot. and we left and the radiators were cold. this agent offered tips on judging a customer s vulnerability. if theyjust say, oh, - i m a single mum and i ve got three kids , that sl not a vulnerability. it is a vulnerability, but i m a bit old school, a bit hard nosed. i the reporter worked in teams enforcing warrants for british gas, which included the homes of a 77 year old man, and a mother aged 25 with four children. how old are your children? my youngest is three weeks old. this woman said her bills had jumped from 54 to £364 a month. the debt agent in this case decided to walk away without fitting a prepayment meter, but said other agents might act differently. it s a very unusual ....
It comes after an undercover reporter from the times newspaper found the metres were being fitted in homes which should be protected. here s our business correspondent emma simpson. hello, british gas, your gas supplier. we re here with a court warrant. debt collectors, about to break in to install a prepayment meter. this is the exciting bit. i love this bit. the customer, a single father with three young kids, isn t home. the team includes an undercover reporter. it was clear there were vulnerabilities. there was an inhaler, a ventolin asthma inhaler for a child, eczema cream, but we proceeded and we switched the meter over, so that essentially the person living there, if they couldn t afford to top up, they would go off supply. energy suppliers can legally force fit these prepayment meters. it should be a last resort and vulnerable customers shouldn t be switched. if you can t afford to top up, you re cut off. ....
Probably suppressing some of their stress in order to keep kids calm. this is absolutely devastating. what can people do, what should people be thinking about loved ones who have family in florida as they see their loved ones go through this, what can they do to help alleviate that? reporter: it is traumatizing and you are right, i worry about the most vulnerable groups as we most vulnerable groups during the pandemic, the seniors, those who need their blood pressure medication or their cancer medication or their asthma inhaler but the best thing you can do is heed the warnings of local officials and if you have a neighbor, may be a senior neighborhood lives alone check on them, we have distress hotlines for seniors specifically for seniors and mental and emotional distress if you are feeling unwell but the best you can do to be prepared is number one put your medications in a plastic bag in case it gets wet, we don t want it to get damaged and you could ....