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Genesys honours top APAC partners for 2023

Awards partners for achievements in driving the ‘experience-as-a-service’ market. ....

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Genesys celebrates its top Asia Pacific partners

Unified communications (UC) software vendor Genesys has awarded its top-performing APAC partners at its annual partner conference in Phuket, Thailand. ....

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iTWire - Digital transformation is about delivering magical experiences, says Genesys executive

Many non-tech companies are early in their digital transformation journey. They know they must invest but it can be a daunting endeavour. However, Gen. ....

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iTWire - 'Record-setting' strong fiscal year 2022, says Genesys

Cloud customer experience provider Genesys has announced preliminary results for the company’s fiscal year 2022 between February 1 2021 and January 31. ....

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Cloud contact center solutions to revolutionize customer service

To keep up with an increased demand for timely, efficient, and effective customer service, enterprises are now tapping contact-center-as-a-service (CCaaS) solutions. Through this cloud-based method of managing customer relationships, businesses can use a cloud contact center provider’s software instead of maintaining their own costly IT servers and manpower. At the… ....

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