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CNN CNN Newsroom February 25, 2014 20:18:00

Following the days of the crash. all family members could do was call reservations. you can only imagine what worry these family members were going through. the d.o.t. also says aseana also took three days to contact some family members of the passengers. the airline also failed to send personnel to san francisco to deal with the aftermath and communicate in various languages, spoken by passengers on the flight. now, just keep in mind, aseana did comply with all of this eventually, but it took almost a week. one thing to keep in mind, this $500,000 fine, not huge when you think about the revenue from aseana back in 2012 was reportedly $1 billion. so not a huge fine. i think more of an example that d.o.t. is making of aseana, you know, telling airlines, you ve got to comply with this federal law. saying, it s not okay to let family members know two, three, four, five days after the fact. alison kosik, thank you. sure. ....

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CNN CNN Newsroom February 25, 2014 20:17:00

This just into us here at cnn. we re now learning that the department of transportation is going to fine aseana airlines, the airline that crashed in san francisco last year, so the d.o.t. is fining them $500,000 for not adhering to the family assistance plan. let s talk to alison kosik, who can explain what this means. alison? this really caught our eye, brooke, because this is the first time that the department of transportation has issued a fine under this statute that you mentioned. it was put in place in 1997. and what this law specifically does is really outline specific guidelines that airlines have to follow after a crash. and what d.o.t. is saying, that as aseana didn t provide many of them, including a special phone line for family members to call ....

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