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April Neal explains the many roles dispatchers play to help those in need


April Neal explains the many roles dispatchers play to help who need help
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Dispatcher April Neal handles a 911 call during her shift on Feb. 15. Neal has been a dispatcher with the Pocatello Police Department for four years. | Kalama Hines, EastIdahoNews.com
POCATELLO An effective dispatcher is part psychologist, part internet investigator and part advice nurse, all packaged neatly in the as an expert customer service provider.
Pocatello Police Department dispatcher April Neal hits all those nails on the head, according to dispatch lead Stephanie Harris.
“Her empathy, her passion, her work ethic, her ability to multi-task,” Harris said, listing the attributes that make Neal good at her job. “Her ability to remain calm in the heat of the moment, in the chaos. Having that ability to separate herself emotionally from what you’re dealing with because you’re dealing with life and death.” ....

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