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Mike Douglass has been appointed TX Customer and Service Excellence Leader at CWT in America

CWT, the Business-to-Business-for-Employees (B2B4E) travel management platform, announces the appointment of Mike Douglass as TX Customer and Service Excellence Leader, effective immediately. Responsible for leading the development of the traveler experience (TX) throughout the customer lifecycle, Mike will report to Derek Sharp, Chief Traveler Experience Officer, and be a member of the company s Traveler Experience Leadership Team. ....

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