Opting for a mini taxi, the Ola user boarded the first cab in line at the airport’s taxi bay. Everything seemed routine until he reached his destination in the Mathikere area.
A Bengaluru student, Anurag Kumar Singh, was shocked when the fare for his Ola cab ride was unexpectedly hiked from Rs 730 to Rs 5,000. Despite his complaints, Ola has yet to respond, highlighting the need for better customer support and transparency in ride-hailing services.
An Ola user books a ride for Rs 730 but gets a bill of Rs 5,194 when the trip ends. Read the latest news about this shocking experience and the user's struggle to resolve the issue with Ola.
Anurag Singh was fortunately a careful passenger. After scheduling rides, it was his routine to take screenshots of the app homepages. Because of his foresight, he was able to bring up the matter with Ola s customer service when he noticed possible fare disparities. Singh, who could not speak Kannada, found it difficult to negotiate with the driver. Luckily, his neighbors stepped in and helped resolve the issue for Rs 1,600, which is double the original fee. It was only after the police station was mentioned that the driver gave in.