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UK Financial Conduct Authority To Introduce New Consumer Duty To Drive A Shift In Industry Mindset – Comment By Anne Fairweather, Head Of Government Affairs & Public Policy At Hargreaves Lansdown

<ul> <li><span>New plans from the FCA will ensure a higher standard of consumer protection for users of financial services.</span></li> <li><span>Today&rsquo;s consultation takes on board feedback from and engagement with the industry and consumer groups following initial proposals published in May.</span></li> <li><span>It sets out more developed proposals for new rules which will require firms to focus on supporting and empowering their customers to make good financial decision and avoiding foreseeable harm at every stage of the customer relationship.</span></li> <li><span>Firms will have to review their products and services against this new standard and the consultation period gives providers the opportunity to engage with the FCA as the details are worked through.</span></li> </ul> ....

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FCA to introduce consumer duty to drive consistent standard of consumer protection

FCA to introduce consumer duty to drive consistent standard of consumer protection
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