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Kia's reputation focus delivered 14-fold uplift customer engagement for dealers

Kia UK amplified the voice of its customers and ramped-up online engagement as part of a focus on brand reputation that delivered a 14-fold increase in engagement for its retailers. ....

United Kingdom , Kate Mclaren , Chris Sparling , Kia United Kingdom , General Managers Guide , Andy Wand ,

Fake customer reviews could risk fines up to 10% of turnover under new laws

Fake reviews could be made illegal under new rules handed to the Competition and Markets Authority (CMA) by the UK Government. ....

United Kingdom , Jonathan Winchester , Neil Addley , Markets Authority , Manager Guide , Andy Wand , Building Your Dealership ,

Online reviews 'create a narrative of good customer relations', AM webinar reveals

Online reviews should be embraced by car retail businesses to “create a narrative of good customer service”, AM’s latest ‘General Managers Guide to…’ webinar heard. ....

United Kingdom , Dominic Gouldsborough , Robin Luscombe , David Boyd , David Bilsborough , Snows Motor Group , General Managers Guide , Andy Wand , Reputation Auto Report , Waylands Automotive , Luscombe Motors , Roadside Garages , Cheshire Cars , Building Your Dealership ,

Snows Motor Group tops online Reputation rankings alongside Hyundai

Snows Motor Group emerged from Reputation’s 2021 Auto Report to secure top place in the rankings of UK car retailers by online reputation – with Hyundai the leading car manufacturer. ....

United Kingdom , Dominic Gouldsborough , Ashley Andrew , Tom Sharpe , Robin Luscombe , David Boyd , David Bilsborough , Alfa Romeo , Snows Motor Group , General Managers Guide , Building Your Dealership , Manager Guide , Reputation Score , Reputation Report , Motor Group , Motor United Kingdom , Reputation Auto Report , Groupe Renault United Kingdom , Verity Mercer , Renault United Kingdom Customer Experience , Luscombe Motors , Roadside Garages , Cheshire Cars , Andy Wand ,

AM webinar: 'Reputation can be the difference between success and failure'

Reputation is proving “the difference between success and failure” for car retailers navigating a period rocked by vehicle supply shortages in a market buoyed by strong consumer demand. ....

Dominic Gouldsborough , John Ohanlon , Tom Sharpe , Robin Luscombe , David Bilsborough , Award Best Dealer Group , Manager Guide , Waylands Automotive , Luscombe Motors , Cheshire Cars , Andy Wand , General Manager Guide , Johno Hanlon , Best Dealer Group , Yorkshire Based Autoweb , Auto Trader , General Managers Guide ,