Amy Gilmer News Today : Breaking News, Live Updates & Top Stories | Vimarsana

Obsessed with the customer experience, Zappos has woven a customer focus throughout everything they do. Their legendary use of social media is no exception, and if we as marketers are willing to shed a bias or two, there are three surprising lessons from Zappos that can transform how brands and agencies derive value from our social media investments. ....

United States , Tony Hsieh , Rob Siefker , Kelsey Walsh , Clay Shirky , Amy Gilmer , Customer Loyalty Team , Zappos Customer Service , Lessons From Zappo Social Media Team , Senior Director , Customer Loyalty Rob Siefker , Digital Care Report , Customer Service Manager Kelsey Walsh ,